Info & Service

Terms of payment:

We appreciate cash (up to 999.99 € for EU-Citizens; higher amounts are only allowed for non-EU-citizens). Surely we also accept credit cards (VISA, MAESTRO, MASTERCARD, EUROCARD, EC-card). There’s the possibility to pay the evening before your departure. This way you avoid waiting times in the morning and depart comfortably.


Pet owners are kindly requested to ask beforehand for the permission to bring their cats and dogs and to provide a dog basket or blanket. In the interest of all guests, the number of pets staying in the hotel is limited and they are not allowed to enter the restaurant and the wellness centre. The additional charge per day is € 20,00 (no food).

Children’s discount:

Children’s discount when staying in parents'room:
0 to 3 years: Euro 38,00 per day
from 3 years: 30 % discount
Children’s discount in suite:
20% discount

trip cancellation insurance:

Please do not forget to think about taking out travel insurance. For more information, click here.

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click here to take your personal insurance.

Pick-up service:

Whether you travel by train, bus or plane, it’s our pleasure to pick you up (prices on request). We kindly advise you to inform us about your arrival on time.
Our recommended taxi: Emil Kostner


On the day of your arrival, our rooms can be checked in after 2 p.m. Please let us know in case you arrive after 8 p.m.


On the day of your departure, please check out until 10 a.m.

Internet access:

Free internet access throughout the whole hotel via wifi connection.


outdoor parking or garage at 200m distance for Euro 12,- per day or 37,- per week

Travel without luggage

And what about your luggage? Ship it in advance so that you can travel comfortably and stress free. This is possible with the Insam Express luggage transport service.

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