Cancellation policy from Summer 2022

Reservation can be canceled free of charge up to 21 days before arrival. For cancellations made within 20 days or less of expected arrival or early departure, the following penalties apply (% of the total amount of the booked stay):

• 21 or more days prior to arrival 0%
• from 20 to 8 days prior to arrival 50%
• from 7 days prior to arrival or no show 100%

In case of a of timely cancellation, the deposit will either refunded or credited to you for a future stay, as you prefer. In the event of travel restrictions (e.g. due to Covid) in your home country or in South Tyrol, we will of course cancel your stay free of charge up to the last minute.

SPECIAL CONDITIONS FOR SUMMER 2021: The past few months have been extraordinary and difficult. We want your vacation planning to be worry free. We have therefore relaxed the reservation conditions for the entire summer of 2021, so you can cancel or rebook at any time up to 2 weeks before the planned arrival. In this case, your deposit will be refunded or credited to you.

Please do not forget to think about taking out travel insurance. 

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely be broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click here to take your personal insurance.